Shipping policy

Last Updated: June 2025

At Katharos, we take pride in the quality and care that goes into every bottle—and that extends to how we package and ship your order.

Processing Time

All orders are processed within 2–3 business days (Monday through Friday, excluding holidays). You’ll receive a confirmation email with tracking information as soon as your package ships.

Shipping Rates

Shipping costs are calculated at checkout based on your location and preferred delivery method. We currently ship within the United States.

Estimated Delivery

Standard shipping typically takes 3–7 business days after your order has been processed. Please note that delivery times may vary depending on your location and chosen shipping carrier.

Order Issues

If your package arrives damaged, incorrect, or incomplete, please contact us within 7 days of delivery. We’ll work quickly to resolve the issue.

In rare cases where tracking has not updated for 5+ business days, your package may be considered lost in transit. We’re happy to assist.

To request support, email help@katharosoralcare.com with your order number, a description of the issue, and a clear photo (if applicable). Our team will review your request and respond within 2–3 business days.

Additional Notes

  • Katharos is not responsible for shipping delays caused by carriers once a package has been handed off.

  • We are unable to update shipping addresses after an order has been placed.

  • Refunds or replacements (if approved) will be issued to the original payment method.

  • We cannot accommodate shipping-related claims made more than 14 days after delivery.

Thank you for supporting a small business committed to thoughtful, elevated oral care.